Business Information, Terms and Conditions of Trading and Privacy Policy

Business information

'artenax' is the trading name of Nicola Jane Greenleaf whose postal address is Willow Cottage, Cudworth, Ilminster, Somerset TA19 0PS and e-mail address is   On this website the expressions “we”, “us” and artenax each refer to Nicola Jane Greenleaf trading as artenax. artenax is not registered for VAT.

Terms and Conditions of Trading

1.The contract between us 

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us in accordance with these Terms and Conditions and the Privacy Policy set out below. 


2.1 The prices payable for goods that you order are as set out on our website.

2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

3. Right for you to cancel your contract 

3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2 To cancel your contract you must notify us in writing.

3.3 If you have received the goods before you cancel your contract, you must send the goods back to the returns address given on your order form at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to the returns address given on your order form at your own cost and risk as soon as possible.

3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received  in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

4.Cancellation by us

4.1 We reserve the right to cancel the contract between us if:

       4.1.1 we have insufficient stock to deliver the goods you have ordered;

       4.1.2 we do not deliver to your area; or

       4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a     typographical error or an error in the pricing information received by us from our suppliers.

4.2 If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5.Delivery of goods to you 

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

5.2 Delivery will be made as soon as possible after your order is accepted in accordance with the delivery times for the goods as set out on our website and in any event within  30 days of your order unless a later delivery time for those goods is set out on our website or in your order.

5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us of the problem in writing at our contact address or at our e-mail address given on our current website within 10 working days of the delivery of the goods in question.

6.2 If you do not receive the goods ordered within 30 days of the date on which you ordered them, or by any later delivery time set out on our website when you ordered them, you must notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

6.3 If you notify a problem to us under clauses 6.1 or 6.2 above, we will, at your option:

       6.3.1 make good any shortage or non-delivery;

       6.3.2 replace or repair any goods that are damaged or defective; or

       6.3.3 refund to you the amount paid by you for the goods in question in whatever way we choose.

6.4 Notwithstanding the above, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable law or other statutory rights nor in any way exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7.Events beyond our control 

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

9.Governing law 

9.1The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

9.2 Our website and these conditions are directed at United Kingdom resident customers only.  If you are not resident in the United Kingdom and wish to order goods you should contact us in writing at our contact address or at our e-mail address given on our current website and NOT USE OUR SITE.  We reserve the right to refuse to supply our products to you without reason.

Privacy Policy

We take your privacy very seriously.  This privacy policy contains important information about what to expect when we collect personal information about you and how we will use your personal data. By submitting your personal information you consent to the use of that information as set out in this policy. 

When you do business with us we collect the following personal information from you name; postal address, email address, telephone number, credit card number and expiry date.

We gather this information to allow us to process any orders you may make and provide the goods requested. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of your account and the provision of the goods. If you agree, we may also contact you about other products and services we think may be of interest to you.  We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. 

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you agree to us providing you with marketing information, you can always opt out at a later date.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

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