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Artenax Returns Policy

1. You may cancel your order at any time before you receive the goods and also up to the end of the seventh working day from the date you receive the goods. You do not need to give us any reason for cancelling nor will you have to pay any penalty.


2. To cancel the order you must notify us in writing.

3. If you have received the goods before you cancel then you must send the goods back to the returns address given on your order form at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to the returns address given on your order form at your own cost and risk as soon as possible.

4. Once you have notified us that you are cancelling your order, any sum debited to us from your credit or debit card will be credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

For further details please refer to our full terms and conditions. Your statutory rights are not affected.


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